Here's the thing: there's a difference between a group of people and a system of people. The difference is that a system of people comprises not only the individuals, but also the social constructs that guide the behavior of those individuals... in other words, the system itself.
For example, a company isn't just a bunch of people who coincidentally happen to work on the same projects in distributed ways. A school system isn't a bunch of teachers and administrators who independently happen to work the same way. A police precinct isn't a bunch of officers who just happen to follow the same rules.
In each of these cases there are policies and guidelines and hierarchies and informal structures and so forth that shape behavior. There's a system.
And when we praise or condemn the public school system, or the police, or Microsoft, or etc. we mostly aren't praising or condemning a whole group because of some good or bad individuals. I mean, sure, those individuals exist, but they aren't the reason. We are praising/condemning a whole group because of the system that organizes it. And the larger the system we're talking about, the more true that is: when we say that democracies are more just than totalitarian states, or that capitalism is more efficient than communism, or that communism is more humane than capitalism, or various other claims along those lines, we're basically not saying anything at all about any individual.
Or at least, that's how it should be. I mean, sure, sometimes we praise or condemn a group of people just because we're applying aggregate-level stereotypes to all the individuals in that group. And in those cases the "We shouldn't condemn a whole group because of some bad individuals. There are good people and bad people in that group." narrative makes sense: we really shouldn't! Or at least, we're overwhelmingly likely to be mistaken when we do; we can draw our own ethical conclusions from there.
(I am reminded now of a friendship I broke some time back by expressing both the idea that condemning individuals because of their group affiliations is bad, and the idea that analyzing the common behaviors of individuals is the only way we can identify pathological systems, in ways that struck them as infuriatingly and relationship-endingly hypocritical.)
And sure, sometimes we make analysis errors in this space. Sometimes there's a system operating we're unaware of. Sometimes we infer the presence of systems that don't actually operate, or aren't relevant to what we're talking about. It's easy to talk about the behavior of people while ignoring the systems that shape us, and it's easy to handwave about notional systems without actually making any concrete or testable claims about whether they exist.
I'm not saying I expect us to be perfectly accurate when we describe groups and systems. But I want us to be better about acknowledging that they are two different things.
When someone condemns racism as a systemic attribute of a society, for example, there are folks who reply that no, racism is a property of individuals, end-of-story.
And in principle that can be a legitimate disagreement; if someone wants to argue that there really aren't any social systems underlying/guiding/constraining/
But usually they aren't arguing that; rather, they are simply insisting that we can only talk about individuals, because when we say that racism is also demonstrated through the systems that essentially all white people in this country participate in, we're talking about a whole group, and (all together now) "we shouldn't condemn a whole group because of some bad individuals. There are good people and bad people in that group."
And I don't know how to say all of this, or any of it, in ways that are at all useful within the conversation itself. And I watch other people trying to do it, and not getting very far either.
And I understand that often that's because other people just don't want to hear it, and in general I don't believe that there's a way to say everything that will be accepted by the person I'm talking to and that it's my job to find it. But still, I try to express myself clearly and compellingly.
So, anyway. I am so very tired of the narrative of "We shouldn't condemn a whole group because of some bad individuals. There are good people and bad people in that group."